FAQ

Hello, magical costume lovers! At Magic Costume Store, we’re here to make your experience as enchanting as our costumes. Below, you’ll find answers to common questions about our products, delivery, payments, and more. If you don’t see what you’re looking for, our friendly wizards are always ready to help!

🎭 Product Questions

What types of costumes do you offer?

We specialize in a whimsical range of costumes to spark your imagination! Our collection includes:

• Angel Costumes: Perfect for heavenly transformations and ethereal events.
• Buzz Lightyear Costumes: Ideal for space rangers ready for adventure.
• Food & Beverage Outfits: Fun and quirky designs for themed parties.
• Jewelry & Boas: Glamorous accessories to complete your look.
• Makeup Basics: Essentials to enhance your magical transformation.

All our costumes are crafted with care to help you become someone extraordinary, whether for Halloween, cosplay, or everyday fun!

Are your costumes suitable for all ages and sizes?

Yes! We offer a variety of sizes to fit kids and adults. Each product page includes size guides to ensure you pick the perfect fit. If you need help, just reach out—we’re happy to assist!

Do you sell accessories separately?

Absolutely! Browse our Jewelry & Boas and Makeup Basics sections to add that extra sparkle to your costume. Remember, free shipping is available on orders over $50, so it’s a great chance to stock up!

🚚 Delivery & Shipping

How long does delivery take?

We offer two magical shipping options to get your costumes to you:

• Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 days after dispatch.
• Free Shipping: For orders over $50, shipped via EMS, delivered in 15-25 days after dispatch.

Please note: Our magical elves need 1-2 business days to prepare your order with love before it’s dispatched. Delivery times start after dispatch.

Do you ship worldwide?

Yes! We ship from our home in Kiels Mountain, Australia, to most parts of the globe. However, our magic carpet can’t reach some remote areas, particularly in Asia and other isolated spots. If you’re unsure, contact us at [email protected] to check availability.

Can I track my order?

Of course! Once your order is dispatched, we’ll send you a tracking number so you can follow your costume’s journey. It’s all part of the magical experience!

💳 Payments & Accounts

What payment methods do you accept?

We accept a range of secure payment options to make your purchase easy:

• Visa
• MasterCard
• JCB
• PayPal

Your payment details are encrypted for safety, so you can shop with confidence.

Do I need an account to place an order?

No, you can checkout as a guest! However, creating an account lets you track orders faster and save your details for future magical transformations.

What if my payment fails?

Don’t worry—this happens sometimes! Double-check your card details or try another payment method. If issues persist, email us at [email protected], and we’ll help sort it out.

🔁 Returns & Exchanges

What is your return policy?

We want you to love your costume as much as we do! If something isn’t right, you can return items within 15 days of delivery. Items must be unused and in original packaging. Please contact us first at [email protected] to initiate a return.

Are there any items that can’t be returned?

For hygiene reasons, makeup and certain accessories may not be returnable unless defective. Check the product page for details, or ask us if you’re unsure.

How long do refunds take?

Once we receive your return, refunds are processed within 5-7 business days. The time to appear in your account depends on your bank or payment provider.

🌐 General Questions

Who is Magic Costume Store for?

Our target customers are costume enthusiasts of all ages! Whether you’re dressing up for Halloween, a cosplay event, a themed party, or just adding magic to your day, we’re here for you. Our products cater to families, cosplayers, and anyone who loves to transform and express themselves.

What makes your store unique?

At Magic Costume Store, we blend fun, creativity, and reliability. Our whimsical style, global shipping, and focus on magical experiences set us apart. Plus, with free shipping on orders over $50, we make it affordable to dream big!

How can I contact you?

We’d love to hear from you! Email our friendly team at [email protected] for any questions or support. We’re based at 93 McDowall Street, Kiels Mountain, AU 4559, and we’re always here to help you embrace the magic.